Refund policy

RETURN & EXCHANGE POLICIES
WE ACCEPT RETURNS ON ITEMS THAT ARE UNWORN AND IN ORIGINAL CONDITION WITHIN 14 DAYS OF RECEIPT.

PLEASE NOTE THAT DUE TO THE NATURE OF VALAS LOS ANGELES SHOE SOLES, THEY SHOULD BE TRIED ON ON A CLEAN, SOFT SURFACE, SUCH AS A RUG OR CARPETING, AS TO NOT DAMAGE THEM. SHOES THAT HAVE DAMAGE TO THE SOLE WILL NOT BE ACCEPTED FOR RETURN OR EXCHANGE.

EXCHANGES ARE AVAILABLE WITHIN 14 DAYS OF RECEIPT, ITEM MUST BE UNWORN AND IN ORIGINAL CONDITION. PLEASE EMAIL INFO@VALASLOSANGELES.COM FOR MORE INFORMATION.

UPON RECEIPT OF RETURN OR EXCHANGE, A REFUND WILL BE ISSUED IN THE AMOUNT OWED MINUS THE COST OF SHIPPING. PLEASE ALLOW UP TO 4-7 BUSINESS DAYS FOR REFUND TO POST TO ACCOUNT. TAX AND DUTY REFUNDS WILL NOT BE AVAILABLE THROUGH VALAS LOS ANGELES, PLEASE CONTACT YOUR LOCAL CUSTOMS AGENCY.

PRICE ADJUSTMENTS WILL BE GRANTED WITHIN 14 DAYS OF RECEIPT IF EXACT ITEM STYLE
AND COLOR ARE STILL IN STOCK.

FINAL SALE
ALL FINAL SALE ITEMS WILL NOT BE ACCEPTED FOR RETURN OR EXCHANGE.