Shipping + Returns
We offer free shipping on all domestic orders over $200. Please allow 2-3 business days for order processing. Orders placed Friday-Sunday will be processed the following Monday. Once order has been shipped, tracking information will be provided via email and order status will be available through your Valas Los Angeles account. Processing times do not include weekends or U.S. federal holidays.
Please note that we do not ship to P.O. Boxes.
Sales tax will be charged to orders within the state of California.
Valas Los Angeles is not responsible for lost or stolen goods during transit.
Valas Los Angeles offers worldwide shipping. The cost of shipping will be estimated at checkout.
Customer is responsible for any customs fees, duties, or taxes that may apply upon delivery. Returned packages as a result of refusal to pay taxes and duties, or abandonment of the package, are subject to a non-refundable order.
Return & Exchange Policies
We accept returns on items that are unworn and in original condition within 14 days of receipt.
Please note that due to the nature of Valas Los Angeles shoe soles, they should be tried on on a clean, soft surface, such as a rug or carpeting, as to not damage them. Shoes that have damage to the sole will not be accepted for return or exchange.
For our acrylic bags, be careful not to drop or hit the bag on a hard surface as acrylic can easily crack. If by chance this does occur, we're not responsible for the potential damage that can result in doing so.
Exchanges are available within 14 days of receipt, item must be unworn and in original condition. Please email firstname.lastname@example.org for more information.
Upon receipt of return or exchange, a refund will be issued in the amount owed minus the cost of shipping. Please allow up to 4-7 business days for refund to post to account. Tax and duty refunds will not be available through Valas Los Angeles, please contact your local customs agency.
Price adjustments will be granted within 14 days of receipt if exact item style
and color are still in stock.
All final sale items will not be accepted for return or exchange.